Terms & Conditions

Cancelled Orders. You have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time up to seven working days starting the day after your receipt of the goods.  Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.  For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre.  Liability for return postage costs on cancelled orders is the responsibility of the customer.  All items must be returned as new, in their original packaging.  We HIGHLY recommend returning your goods by recorded delivery.

Damaged or Faulty Goods. All claims for damaged or faulty goods must be sent to us within 7 days of receiving the goods. The goods must be returned in their original packaging.  This does not apply to faults caused by accident, neglect, misuse or every day wear and tear.  We will inspect the goods and check carefully against all the claims made. In some instances, our inspection may include a consultation with the manufacturer.  If we agree that the goods are indeed damaged or faulty we will replace the item or refund you amount.  We recommend returning your goods by recorded delivery. Please note that no type of toe or edge damage is covered in our warranty.

Exchanges & Refunds. If you have ordered the wrong size or colour, or wish to return goods for any reason other than that they are damaged or faulty, then you must do so within 14 days of receiving the goods.  If you would like an exchange, please re-order the item you require online and we will give you a full refund (less postage) upon receipt of your return.  If an exchange is not required, we will give you a full refund (less postage) upon receipt, provided that the goods are returned unused, in their original packaging.  Liability for postage costs back to us will be with the customer unless your goods are damaged, faulty, or an error on the part of The Bat Garden.

Sales on this site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. By submitting an order with The Bat Garden you are indicating unequivocal acceptance of these terms and conditions.

These terms and conditions do not affect your legal or statutory rights.

CRICKET BAT WARRANTY

The Bat Garden offers a 3 month warranty from the date of purchase, that caters for all manufacturing defects that may occur in this period. Damaged bats will be assessed and a decision regarding the possibility of a repair or replacement will be made at our discretion.

Causes of damage not covered by warranty:
• Excessive bowling machine use
• Moisture damage in blade/toe
• Mis-hitting & mistiming shots
• Dry storage conditions/heat damage
• Insufficient preparation
• Use of poor quality balls
• Severe wear & tear
• Deliberate damage or misuse
• Yorker damage

Conditions of Warranty:

Slight damage (face cracks or slight dents) to a bat is normal, as English Willow is a naturally soft product. However, damage can be decreased by correct and thorough preparation along with correct usage and constant maintenance. Fortunately, it is very rare that a cricket bat cannot be repaired for further use.

If you have bought a brand new bat, and are eagerly using it in your first net/match, please regularly check it to make sure no damage has occurred. A small issue can easily be solved, but if you remain unaware of any damage, small cracks will easily grow into troublesome damage which will be difficult to repair.

Warranty will be voided if any of the below conditions are breached:

1. Excessive bowling machine use

The balls used in these machines can easily damage bats and break handles even at moderate speed due to the hardness of the ball. I recommend that you save an old bat for these net sessions, and at the very least, have an anti-scuff sheet and edge protection on your bat when using it on a bowling machine. Heavy use will void the warranty.

2. Water damage

This is where the toe of the bat swells up from tapping on wet pitches and AstroTurf mats. The use of a toe guard or product like ShoeGoo can help prevent this, along with sufficient oiling of the toe itself. Water damage can lead to further damage such as splits and cracks. While this damage can be repaired at a cost, it cannot be guaranteed that the repair will last a long period of time due to how willow is affected by water.

3. Mistimed shots

Leading edges or jamming down on a ‘yorker’ with force can cause damage to the toe, edges, handle and shoulders of your bat. Avoid using low-quality balls, and if you are going to try to hit the ball out of the park, use the middle! Damage caused by repeated misuse of your bat will result in the warranty being void. Timber is a natural product and it is not indestructible, so if you hit the wicket or jam down on a ‘yorker’ I cannot cover this.

4. Extreme heat/dry damage

If the bat is left in somewhere where very high or low temperatures can occur (e.g. car boot, or garden shed, next to a radiator) it can dry out, become brittle and be more prone to cracks along the edges and toe. Oiling before and during the cricket season will help prevent this. Storing your bat in a cool but dry place will help keep the moisture level within the willow consistent.  Cricket bats showing extreme heat/dry damage will not be covered by the warranty.

5. Severe wear & tear

If the bat shows signs of severe wear and tear, it will not be covered by the warranty. Cricket bats are beautiful products, and it is clear when they have been mistreated.

6. Bat Sharing.

Bats that are purchased to be used in club bags, or are to be used by multiple people, voids the warranty. It happens all too often that you let somebody borrow your bat, only for it to return back damaged. It is the owner’s responsibility to take care of their bat and make sure it does not suffer any ill-advised treatment. 

7. Sticker Removal.

Bats that have been sold by The Bat Garden, but have had the brands stickers removed, will be void from any warranty claims. We need to be sure that all bats coming back into us were originally sold by us. If the stickers have been removed, then we cannot be 100% sure that this was the case, and therefore we shall not accommodate any warranty claims under these circumstances.

Receipt or proof of purchase must be presented when making a claim under warranty.